Service-related FAQs
All
Service-related FAQs

Service-related FAQs

Is this product suitable for wholesale? What’s the lead time?

Yes, wholesale is welcome. Regular models ship in 3–7 days. Customized orders take 15–30 days depending on volume and requirements.

Do knife marks appear easily? Will they trap dirt or bacteria?

The high-density plastic minimizes deep knife grooves. Use medium-sharp knives and clean regularly. Some models feature built-in antibacterial protection.

Are plastic cutting boards safe? Are they BPA-free?

Our cutting boards are made of food-grade PP or PE materials, 100% BPA-free, and comply with FDA and LFGB food safety standards.

Are the cutting boards dishwasher-safe? How to maintain them?

Most boards are dishwasher-safe. Hand wash with warm water and mild detergent is also recommended. Regular hot water or vinegar soaking helps deodorize.

How long do plastic cutting boards last? When should they be replaced?

Typically lasts 1–2 years with regular use. Replace if there are deep cuts, deformation, or surface wear that’s hard to clean.

Do you offer eco-friendly or recyclable cutting boards?

Yes, we offer models made from recycled or bio-based materials, supporting sustainability in the kitchen.

How do I treat scratches and stains on my chopping board?

If there are scratches or stains on the chopping board, you can mix baking soda with water to make a paste and rub it gently. For deeper scratches, it is advisable to check the condition of the chopping board regularly and avoid using chopping boards that are too badly damaged to ensure hygiene and safety.

Will my Chopping boards have an odour?

Our plastic chopping boards are made of advanced materials and technology with good anti-bacterial properties to effectively reduce odour. To keep your chopping board clean and odour free, please wash it with warm water and detergent after each use and wipe it regularly with white vinegar or lemon juice.

Are Plastic Cutting Boards Dishwasher Safe?

Our plastic chopping boards are safe to wash in the dishwasher, but to ensure a more thorough clean and a longer lifespan, it is recommended that you wash them manually after each use and then leave them to dry naturally in a well-ventilated area.

What customization options do we offer for OEM/ODM services?

As a professional kitchen plastic cutting board manufacturer, we offer flexible customization:・LOGO carving: laser/relief optional, minimum recognition size 3mm.・Color customization: Pantone color code ± 0.5% color difference, minimum order quantity 2000 pieces。・Function upgrade: can add accessories such as magnetic strips and measuring scales。・Full process support: 3 working days for sample production, 30 days for mass production, support DDP global logistics.

How is your cutting board packed for export?

Our products are POF packed using protective materials that ensure safety during transit while optimizing space to reduce shipping costs, we have very good experience to export the cutting board products to various countries.

Do you have factory verifaction certificate and products testing report?

Yes. ChopAid appreciate Corporation Social Responsibility and are a member of Amfori BSCI.  We are certified with ISO9001, and addtion to our products successfullly passed test of SGS and TUV.

How to clean a cutting board with stains after use?

As stains are normal, it is recommended to clean them immediately after use.After cleaning, place the cutting board in the sun to dry and store.

What's the difference between an antibacterial chopping board and a regular chopping board?

Various food residues may be left in the scratches on cutting boards. Typically, bacteria can thrive when they feed on the food scraps in the scratches. If you use an antimicrobial cutting board, you don't have to worry about the risk of bacterial growth in scratches. ChopAid uses Microban antimicrobial agent + its own patented antimicrobial chopping board invention as a double guarantee, (Microban the company is recognized as the most reliable antimicrobial solution company in the world). ChopAid mixes raw materials and antimicrobial agents in the manufacture of their antimicrobial products, which means that this protection won't wash away or wear off. So if you use a ChopAid antimicrobial cutting board, you can use it in a much more hygienic way than a regular cutting board because it greatly reduces the risk of bacterial growth, it just needs to be washed properly and kept dry!