Service-related FAQs
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Service-related FAQs

Service-related FAQs

How do I treat scratches and stains on my chopping board?

If there are scratches or stains on the chopping board, you can mix baking soda with water to make a paste and rub it gently. For deeper scratches, it is advisable to check the condition of the chopping board regularly and avoid using chopping boards that are too badly damaged to ensure hygiene and safety.

Will my Chopping boards have an odour?

Our plastic chopping boards are made of advanced materials and technology with good anti-bacterial properties to effectively reduce odour. To keep your chopping board clean and odour free, please wash it with warm water and detergent after each use and wipe it regularly with white vinegar or lemon juice.

Are Plastic Cutting Boards Dishwasher Safe?

Our plastic chopping boards are safe to wash in the dishwasher, but to ensure a more thorough clean and a longer lifespan, it is recommended that you wash them manually after each use and then leave them to dry naturally in a well-ventilated area.

What customization options do we offer for OEM/ODM services?

As a professional kitchen plastic cutting board manufacturer, we offer flexible customization:・LOGO carving: laser/relief optional, minimum recognition size 3mm.・Color customization: Pantone color code ± 0.5% color difference, minimum order quantity 2000 pieces。・Function upgrade: can add accessories such as magnetic strips and measuring scales。・Full process support: 3 working days for sample production, 30 days for mass production, support DDP global logistics.

How is your cutting board packed for export?

Our products are carefully packed using protective materials that ensure safety during transit while optimizing space to reduce shipping costs, we have very good experience to export the cutting board products to various countries.

Do you have factory verifaction certificate and products testing report?

Yes. ChopAid appreciate Corporation Social Responsibility and are a member of Amfori BSCI.  We are certified with ISO9001, and addtion to our products successfullly passed test of SGS and TUV.

How to clean a cutting board with stains after use?

As stains are normal, it is recommended to clean them immediately after use.After cleaning, place the cutting board in the sun to dry and store.

What's the difference between an antibacterial chopping board and a regular chopping board?

Various food residues may be left in the scratches on cutting boards. Typically, bacteria can thrive when they feed on the food scraps in the scratches. If you use an antimicrobial cutting board, you don't have to worry about the risk of bacterial growth in scratches. ChopAid uses Microban antimicrobial agent + its own patented antimicrobial chopping board invention as a double guarantee, (Microban the company is recognized as the most reliable antimicrobial solution company in the world). ChopAid mixes raw materials and antimicrobial agents in the manufacture of their antimicrobial products, which means that this protection won't wash away or wear off. So if you use a ChopAid antimicrobial cutting board, you can use it in a much more hygienic way than a regular cutting board because it greatly reduces the risk of bacterial growth, it just needs to be washed properly and kept dry!

Does the customized cutting board meet food safety standards?

All of our customized cutting boards are made from food-safe materials and undergo strict quality control to ensure that the products are safe, environmentally friendly and suitable for everyday use. The products have passed US FDA food testing and German LFGB food testing.

How is the price of a customized cutting board calculated?

The price of a customized cutting board depends on the selected material, size, customized content (such as logo, text), order quantity, and other special requirements. We will provide a detailed quotation based on your specific needs.

Do you provide customized packaging services for cutting boards?

Yes, we can provide customized packaging services for cutting boards. You can choose standard packaging or customize your brand packaging to ensure that the product has a consistent brand image during transportation and display.

Can we customize our cuting boards?

Of course! We are happy to provide customized services. Whether it is material, color, size, or special features (such as anti-slip design, antibacterial coating, etc.), we can customize it according to your requirements. Please

What materials are your cutting boards made of?

Our cutting boards are made of high-quality environmentally friendly materials, such as high-quality bamboo wood, stainless steel and food-grade plastic. These materials are not only strong and durable, but also ensure food safety. Each cutting board undergoes strict quality testing to ensure safety and comfort during use.